In order to arrive at the ‘true core’ of your practice you must communicate and collaborate with staff to identify and articulate fundamental and critical core values as well as core behaviors. These values and behaviors are then continuously expressed in your daily interaction with each other, with patients and with the public. When you operate consistent with your core values, external conditions have far less influence on your decision making, ultimately resulting in higher performance and greater results. The Staff Communication and Relationship Workshop enables you to identify and express your core values so that you operate consistent with them.

Communication between the front and the back staff has never been more critical. And so the distinction between 'customer' and 'patient' needs to be reinvented so that the practice serves patients at every level and in every interaction. This workshop will create new distinctions and eliminate the miscommunication that occurs between front and back.

As the owner, leader and manager of your practice you must communicate a clear vision, purpose and mission to your staff, to every patient and to the community. To accomplish this you must be dead on in touch with 'your' vision, 'your' purpose and 'your' mission. This workshop will guide you in getting to 'your' core business expression and engaging staff in that future.

Mastery.Staff Workshop.2010.Final.v4.mbc.pdf (473.5KB)   Staff Communcation & Relationship Program Overview

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